It is just my opinion
Delivery times
When are the people in the sales, shipping and receiving departments going to get their act together. Not that it affects the way I drive, but the constant complaining of receivers because my load is late is really starting to irratate me.
I recently ran a load where I arrived for my pick-up on a Wednesday ( I was dispatched Tuesday at 4 p.m. to P/U 800 miles away). The shipper said the load should have been picked up Tuesday. I just smiled and said "COOL". They said I should be loaded quick, I said "Works for me".
Eleven hours later I had my load at 2:30 a.m. Thursday morning. The invoice read "Deliver Friday at 5 a.m. So down the road I go for a 1300 mile hike to the customer. But not before I get my 6 hours sleep.
Now I get to the customer at 2:30 p.m. Friday and park right behind the driver who left the pickup 2 hours before me, and arrived 4 hours ahead of me at the customer. Five hours later we were unloaded.
After many calls from the load brokering carrier's dispatcher tracking my progress, he thanked me for getting the load there.
This is only a job and no load is more important than my health. So to better improve the industry I beleive these load dispatchers and shipping clerks should be trained to calculate trip times to better serve their customers and the transport companies. Their shipping departments should be better trained to organize their shipping practices to quickly load the driver and get him down the road. These companies have to realize that customer service starts with them, and has a domino affect right to the customer. Unfortunately nothing will be done until it affects their pocket books.
Until then, I will do my best right after I get a good nights sleep and two nutritious meals a day.
But That's just my opinion! 
